Why Am I Not Receiving Push Notifications?

Not receiving push notifications? Please follow the steps below to troubleshoot.

If you notice that you are not receiving our push notifications, please follow these simple steps to perform self-troubleshooting:

1. Check if the in-app notification settings are enabled

Our app provides notification settings. Please check according to your user type:

For PRO (Expert) users:

1. Open the app.

2. Tap "My Account".

3. Go to "Notification Settings" and confirm that the relevant notification options are enabled.

For Consumer users:

1. Open the app.

2. Tap "My".

3. Go to "Notifications" and confirm that the relevant notification options are enabled.

2. Check if your device allows the app to send notifications

Please confirm whether your phone system allows the PRO360 app to send notifications by following these steps:

1. Open your phone's "Settings".

2. Tap "Notifications".

3. Locate the PRO360 app and ensure that the notification permissions are enabled.

3. Log out and log back into the app

If the first two steps are confirmed to be correct, please try the following:

1. Open the app.

2. Tap "Log Out" of your account.

3. Log back into your account and try receiving push notifications again.

Still having issues? Contact Customer Support!

If you still cannot receive push notifications after performing the above steps, please contact our Customer Support team, and we will be happy to assist you.