Credits Terms

Version Date: 24 April 2025

Unless otherwise defined in these Credits Terms, all capitalised terms shall have the meanings given to them in the Terms of Use of the PRO360 Platform.

1. PRO360 Credits

1.1 PRO360 Credits do not have an expiry date.

1.2 PRO360 Credits may only be used for services on the PRO360 Platform.

1.3 PRO360 Credits may not be resold or transferred for resale, and may not be directly redeemed for cash.

1.4 When a User uses paid features on the PRO360 Platform, if the User’s account has sufficient Credits to pay the relevant fee, PRO360 will deduct the Credits first. If the Credits are insufficient, the linked credit card will be charged. The fee will be charged in full using a single payment method, and will not be charged using both Credits and credit card at the same time. For example, if the fee is S$20.00 but the Credits balance is 10.00 Credits, where the Credits are insufficient, the full fee of S$20.00 will be charged directly to the linked credit card.

1.5 When PRO360 Credits are used on the PRO360 Platform, deduction shall begin with the PRO360 Credits purchased earliest by the User. The order of deduction of Credits shall be as follows: (1) PRO360 Credits; (2) refunded Credits; and (3) Free Credits.

1.6 If a User wishes to request a refund for unused PRO360 Credits, the User shall contact PRO360 customer support to close the account and receive a refund of the unused PRO360 Credits balance. The refund amount shall not exceed the amount stated in the invoice details for the User’s purchase of Credits, and Free Credits shall be cancelled together upon account closure. PRO360 may charge a handling fee of 3% for refunds. However, if account closure is processed more than a certain number of times, the system will automatically place the User on a blacklist, and that User will be unable to use the features of the PRO360 Platform.

2. Free Credits

2.1 Free Credits are obtained through various promotional campaigns, including but not limited to Credits for new account registration and promotional offers when purchasing plans. The usage period of Free Credits shall be as stated in each promotional campaign, provided that it shall not exceed one year from the date on which the User obtains the Free Credits. Upon expiry of the usage period, any unused Free Credits will be automatically cancelled and removed from the User’s PRO360 account without further notice.

2.2 Free Credits may only be used for services on the PRO360 Platform.

2.3 Free Credits may not be resold or transferred for resale.

2.4 Free Credits have no face value.

2.5 If Free Credits are obtained as a result of purchasing PRO360 Credits, the User may only use the Free Credits after all purchased PRO360 Credits have been fully used. The User shall be responsible for monitoring the usage period of the Free Credits.

These Credits Terms shall be governed by the laws of the Republic of Singapore. Any disputes arising from these Credits Terms shall be subject to the exclusive jurisdiction of the Singapore courts, unless otherwise mandated by applicable law.

PRO360 reserves the right to change, modify, or terminate these Credits Terms. If there are any changes, the revised Credits Terms and notices will be published on PRO360, without individual notice. When purchasing PRO360 Credits, the User shall carefully review and agree to these Credits Terms before making such purchase.