What is “Returning Customer”?

You may see “Returning Customer” under the customer details in the chatbox.  What does it mean?

Returning Customer: The customer has hired a pro before in the PRO360 platform.  When he submits a request again, PRO360 will remark “Returning Customer” on his new request.

Advantages of returning customer: Since this customer is not a new user, he understands how to use this platform and how to communicate with a pro.  Therefore, reaching out to this type of customer will have a higher chance of closing a deal than customers who use the platform for the first time.