PRO360 Auto Payment Policy

By enabling the auto payment mechanism, you agree to be bound by the terms and conditions set forth in this Auto Payment Policy. Except where otherwise expressly specified, all provisions of the PRO360 Terms of Use shall continue to apply in full. Any capitalised terms not otherwise defined herein shall have the meanings assigned to them in the PRO360 Terms of Use. In the event of any conflict between this Auto Payment Policy and the PRO360 Terms of Use, this Auto Payment Policy shall prevail. PRO360 reserves the right to amend or modify this Auto Payment Policy at any time without prior notice.

Overview

When you incur charges for your use of PRO360, PRO360 will first deduct the relevant amounts from your stored account credits. Where your stored credits are insufficient and you have enabled the auto payment mechanism, PRO360 will charge your designated credit card stored in your service provider account (the “Card”) as the designated payment method for the applicable quoted amounts. If a Professional (the “Service Provider”) uses the promotional auto-quote service (“Auto-Quote”), and a customer expresses interest in such service and proactively contacts the Service Provider, PRO360 will automatically charge the designated Card of the Service Provider through the auto payment mechanism. All purchases processed through auto payment are final and non-refundable in cash.

How Are Payments Charged?

The auto payment mechanism will process charges to the designated Card stored by the Service Provider according to the following circumstances:

When the Service Provider is a New Member of PRO360

If the Service Provider is a new member of PRO360 without sufficient purchase history on the PRO360 platform, then each time the Service Provider sends a quotation, accepts a project, or is proactively contacted by a customer, PRO360 will deduct the applicable quotation or contact fees from the Service Provider’s stored credits on a per-transaction basis. If such credits are insufficient, PRO360 will charge the designated Card of the Service Provider. In such cases, the Service Provider may elect to either directly settle the charge using the designated Card or top up a fixed amount of stored credits in the account to cover the payment.

When the Service Provider Has Sufficient Purchase History

Where PRO360, in its sole discretion, determines that the Service Provider has sufficient purchase history on the PRO360 platform, PRO360 may conduct a consolidated charge after a specific billing period. The charge shall comprise the accumulated quotation fees and/or customer contact fees arising from Auto-Quote during such billing period or a fixed amount agreed by the Service Provider. Specifically, PRO360 may charge the designated Card of the Service Provider in any of the following three ways:

• (a) at the end of the specified billing period;

• (b) when the total accumulated fees for quotations and/or Auto-Quote customer contacts during the billing period reach a specified receivable threshold; or

• (c) when stored credits are insufficient, according to the top-up amount set by the Service Provider.

For all such charges, PRO360 will first deduct from the Service Provider’s stored credits. If such credits are insufficient, PRO360 will charge the designated Card. In these circumstances, the Service Provider may choose to either directly pay the amount via the designated Card or top up a fixed amount of stored credits to cover the relevant fees.

PRO360 may, without prior consent from the Service Provider, at its discretion adjust the billing cycle or the receivable threshold. Furthermore, each time the Service Provider sends a quotation and/or uses the Auto-Quote function and a customer proactively contacts the Service Provider, PRO360 may also elect to charge the designated Card immediately upon the incurrence of such fees on a per-transaction basis.

Relationship Between Auto Payment and Budget Tools

Using the auto payment function does not affect any budget tools provided by PRO360 or restrict the Service Provider’s ability to incur charges arising from the use of PRO360. The auto payment function solely determines the method of settling service fees payable by the Service Provider to PRO360. For example, auto payment may result in periodic or fixed-amount charges to the Service Provider. If the Service Provider sets a weekly Auto-Quote budget of $1,000, when the Service Provider reaches the receivable threshold or the billing period ends, auto payment will process the charge to the designated Card, regardless of whether the Service Provider has reached the weekly budget of 1,000. If the Service Provider pauses activities upon reaching the budget threshold, such suspension will not alter the management rules governing auto payment.

Failed Payments

Under the auto payment function, PRO360 will first attempt to charge the designated Card stored in the Service Provider’s credit card settings. If, for any reason, PRO360 is unable to process the payment on such Card—including but not limited to exceeding the credit limit, card cancellation, expiration, or incorrect card details—the Service Provider agrees that PRO360 may directly attempt to charge any other card stored in the Service Provider’s PRO360 account or use alternative payment methods. PRO360 shall process such charges in the order of card updates on the PRO360 platform and will prioritise the most recently updated valid Card as the first card to be charged.

Disabling Auto Payment

If the Service Provider disables auto payment, this Auto Payment Policy shall remain in effect for all or part of the fees incurred as a result of any actions of the Service Provider or customers while auto payment was enabled. Any fees incurred after the Service Provider disables auto payment shall no longer be subject to this Auto Payment Policy.