Standard Quote: How It Works, Charges, and the ConnectMe Phone Service

Outline:
- What is a Quotes and Standard Quote?
- Benefits of Manual Quote
- Charging & Non-Charging Scenarios
- ConnectMe Phone Service – How It Works
- How to Use Manual Quote
- Tips for Increasing Success
- Detailed Usage for the ConnectMe Phone Service

What is a “Quote” and “Standard Quote”?

In PRO360, a quote is your response to a customer’s service request, and it serves as the first message you send to them. A quote does not always need to include the final price — for example, for services such as renovation, an on-site assessment may be required before confirming the cost. However, it’s important to provide price references, showcase past successful projects, and clearly explain your service features. Address the customer’s needs, highlight your experience and background, and build trust to increase your chances of winning the job.

Standard Quote is a quoting method where you can browse job requests for free, review their details, and decide whether to submit a quote. You will only be charged when the customer replies to your quote or when a successful connection is made via the ConnectMe phone service. This means you won’t pay for customers who never respond.

Benefits of Standard Quote

• Pay only when contact is made
  There is no cost to send a quote. Charges only apply when the customer replies or when a successful connection is established via ConnectMe phone service.

• Ensure genuine communication
  The ConnectMe phone service arranges a mutually convenient time to connect you directly with the customer, reducing missed call risks.

• No extra fees after the deal is made
  PRO360 does not take any commission or extra fees once you have reached an agreement with the customer.

Charging and Non-Charging Scenarios

You will be charged when:

1. You communicate successfully with the customer via the ConnectMe phone service.

2. The ConnectMe phone service goes through to the customer at the scheduled time you set in the system.

   • If the customer answers the scheduled or automatic callback but you cannot be reached (e.g., you miss the call), PRO360 will still consider this a successful contact. The customer’s full contact information will be provided for follow-up.

3. Once the ConnectMe phone service successfully connects you with the customer, the contact fee is charged — regardless of whether the job is confirmed.

4. Any proactive communication from the customer (including sending messages in the chat room) will be treated as a successful connection, and the contact fee will apply.

5. If you send your contact information (including, but not limited to, phone number, WhatsApp, or email) to the customer in text or image format, it will be deemed a successful connection, and the contact fee will be charged.

You will not be charged when:

1. The customer only reads your quote but does not reply.

2. The ConnectMe phone service cannot arrange a successful call.

3. The customer cannot be reached or repeatedly misses calls, and the system stops the connection service for that case.

ConnectMe Phone Service – How It Works

Standard Quote can be used with the PRO360 ConnectMe phone service to ensure genuine customer communication. PRO360 will schedule a call at a time that suits both parties. If the customer cannot call at the agreed time, they can reschedule, and the system will reconnect you at the new time. You can activate the service yourself, and no quotation or call fee will be charged until a successful connection is made.

Once connected, the customer’s full contact information will appear in the job chat room so you can follow up directly without using the phone service. Please see the “ConnectMe phone service introduction” section below or refer to the ConnectMe terms of use for details

How to Use Standard Quote

1. Browse Jobs for Free
   Log in to your PRO account, go to “Jobs,” and view service requests that match your profile.

2. Send a Quote
   Write your message and select your preferred pricing option (flat rate, hourly rate, or quote after discussion).

3. Wait for Reply or Call Connection
   You can wait for the customer to reply to your quote, or use the ConnectMe phone service to reach them directly. If using ConnectMe, the system will call the customer at the agreed time. The first 3 minutes are free; additional minutes will be charged to your registered credit card.

4. Get Contact Details
   Once the customer replies, the call is successfully connected, or you send your contact details, the customer’s full contact information will appear in the job chat room.

Tips for Increasing Success

• Respond quickly to new opportunities – Browse available jobs frequently and send quotes as soon as you find suitable requests. A fast response increases the likelihood of being the first pro the customer considers.

• Present a compelling and professional quote – Highlight your service strengths, provide price references or examples of past work, and directly address the customer’s stated needs. The clearer and more attractive your proposal, the more likely customers will reply.

• Follow up actively – You can wait for the customer to reply, or use the ConnectMe phone service to ensure direct communication. If the customer does not respond to your quote, take the initiative to follow up using the contact details once available.

• Use the ConnectMe phone service effectively – Schedule convenient call times to minimise missed calls. Ensure you answer promptly and prepare a brief, clear introduction to make a strong first impression during the call.

• Maintain a complete and trustworthy PRO profile – Keep your profile professional, up to date, and visually appealing. Include quality photos, certifications, and customer reviews to build trust and increase the chance of being contacted directly.

Detailed Usage for the ConnectMe Phone Service

1. How to activate the ConnectMe phone service?

After sending a quote, you can activate the ConnectMe phone service from the job chat room.

2. After activation, we will answer customer calls for you

Once activated, the system will handle the initial call connection process, ensuring that customer calls are properly arranged and answered.

3. How the system arranges calls through the ConnectMe phone service

3.1 When the ConnectMe phone service is “successful”

If the call is successfully connected, PRO360 will display the customer’s phone contact information in the job chat room. After this initial call, you can continue negotiating directly with the customer through other communication methods, without using the ConnectMe phone service again.

3.2 When a customer accepts your call

a. Instant connect

When the ConnectMe phone service reaches the customer and they agree to answer your call, PRO360 will connect you immediately.

b. Free for the first three-minute call

The first three minutes of the call are free. After three minutes, charges will apply as described in 3.2(c). Since the ConnectMe phone service is designed to ensure a successful first contact and provide a supervision mechanism, it is not suitable for long discussions. After a successful connection, please switch to your own telecommunication method to avoid higher costs.

c. Calculation of call and telecom charges

• First three minutes: free

• After three minutes: $1 per minute, billed to your registered credit card

• Credits cannot be used for call and telecom charges.

d. After ending the ConnectMe phone service, contact the customer by yourself. PRO360 will incur no charge.

Once the customer’s contact information is provided, the ConnectMe phone service will automatically close. You may then contact the customer directly using your own phone service. If you click on the customer’s phone number within PRO360 on a mobile device, your phone’s default dialer will be used, and your telecommunications company’s rates will apply (PRO360 will not charge).

e. Automatic call recording function

All calls made via the ConnectMe phone service are automatically recorded to ensure service quality. Recordings will be available in the job chat room for reference. This recording feature stops once the ConnectMe phone service ends.

3.3 When a customer is busy or misses a call

When the customer is busy or not answered, there will be no PRO360 connection charges, and we will re-arrange follow-up call time for you in the following ways:

a. Select the automatic callback time

If the customer is busy or does not answer, you may set an automatic callback time. The service will make one call attempt at the scheduled time. If the call fails again, you’ll receive a “Failed to connect” message. You can then restart the ConnectMe phone service or set a new callback time.
If there are 5 failed connection attempts in total, the service will stop automatically and mark the case as “no longer receiving phone calls.” We will wait for the customer to re-activate contact. If they do not, no quotation fee will apply.

b. Do not set automatic callback

If you do not set a callback, you’ll need to manually restart the ConnectMe phone service to attempt another call.

3.4 Unable to contact the customer

If we cannot reach the customer via the ConnectMe phone service, no charge will apply. However, you may still send messages through the PRO360 chat room.
Important: If you send your contact information (including but not limited to phone number, WhatsApp, or email) to the customer in either text or image format, this will be considered a successful connection, and the contact fee will be charged — even if the customer does not actively reply.

4. Service billing for the ConnectMe phone service

When using Standard Quote, the contact fee already includes the first three-minute free call. After that, the rate is $1 per minute.
As the ConnectMe phone service is primarily intended for initial successful contact and not long discussions, please use other channels for extended conversations to avoid high telecom costs.

Please refer to the ConnectMe terms of use.

5. Payment method and call charges details

• All call charges are billed to the pro’s registered credit card.

• Credits cannot be used for these call charges.

• You can review all call payment details in your account’s transaction record under Settings.