In this article, we will explain how customers can contact you, when can you see contact information, how to fill in contact information and link in the pro profile.
- How can customers see my contact information?
- Where will the contact information be displayed?
- How to show your web page or fan page link?
- What to do if my file cannot be displayed?
Before the customers receive your quotations and approach you, they can see your pro profile from the Pro Listing, although your contact information is suppressed. The contact information will be displayed only when the customers have received your quotation. It is essential that correct contact information be provided in the pro profile. Otherwise, customers will not be able to contact you. In your profile, there are designated fields for you to fill in more than one phone number, your WhatsApp, website or fan page information, etc.
Points to note:
- For customers who use mobile devices, when they click to call, the system will connect them to the first number you provided.
- Contact information of pros, including the phone number, WhatsApp and website link, will only be shown in designated fields of the pro profile (Please refer to the details shown below.)
- Pro photos cannot contain photos showing the contact information or QR code.
Designated fields for contact information
In the pro profile, there are designated fields for filling in contact information: click xx in the contact information field, and you can fill in the contact information. It is a breach of the PRO360 terms if the contact information is displayed in places other than the designated fields. Your pro profile will be removed, customers will not see your pro profile and your account may even be suspended.
Display of photos
You profile photo gives your customers the first impression. A bright and smiling head shot of you gives your customers a warm feeling and increases your credibility, which help increase the hire rate. You can also use a photo showing your company Logo clearly.
The features of a good photo
- Use flash or take the photos under bright light
- Choose a clean background
- A head shot with smile
- Clear company Logo
- Photo contains NO contact information
Example:
Note: It is a breach of the PRO360 terms if photos show contact information, including WhatsApp and QR Code etc.
How to show your official website or fan page link?
Please use the designated fields under contact information for showing your website or fan page to make sure that the links are valid.
What if the pro profile cannot be displayed in the Pro Listing?
You can go to Pro Profile:
Review the scores of the profile:
You must attain a score of at least 50 before your pro profile can be displayed in the Pro Listing. The score of your pro profile is shown above the pro profile.
Received notification about pro profile cannot be displayed:
If you see messages similar to the below one about pro profile cannot be displayed, this means your pro profile contains information not in compliance with the PRO360 terms.
Please follow the below steps to review the issue:
- Check if your file shows any contact information (such as phone number, email, WhatsApp, website link, Facebook fan page etc.) in places other than the designated field
- Characters that may resemble phone contact information.
- Check if contact information is shown in the photos, including the Logo, certificates etc.
- Remove those parts with the contact information, then save the pro profile. Your updated pro profile will be submitted for review automatically.
- If you still receive the notification about the pro profile cannot be displayed, please contact the Customer Service Center for assistance.
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